I had a problem and emailed FL. Now they they ask the flips only be printed once and only one coupon per item. No more stacking is what I am understanding from this. I'm not going to be in there very much.
August 26, 2009
Dear Mrs.
Thank you for your recent email regarding the circumstances you encountered with us. I very much appreciate your contacting our company.
Providing our customers with a pleasant shopping experience is our main priority. We truly appreciate your feedback. I have forwarded the information regarding your concern to the store manager. Please be assured this matter will be addressed.
Our company will gladly accept manufacturer and store coupons, provided they scan in our register system. We will however, decline the use of single-sided coupons offering a free product, a coupon that has a higher dollar amount than the value of the product, a competitors' coupon, or if the coupon appears to be fraudulently generated, copied, or reproduced. Unfortunately, we will only accept one coupon per item. In addition, we ask that you only print one copy of each of the coupons on our website.
I hope you find this information beneficial and do apologize for any inconvenience. Please feel free to speak to the store manager with any concerns you have.
Please accept my sincere apology for your concerns. We truly value what our customers tell us and can assure you that our senior management personnel will review your comments. Again, Mrs. Housand, thank you and if I can be of further assistance, please feel free to contact me.
A Leader in Your Community,
Andrea Vaughn
Consumer Research Specialist
P.O. Box 1330, Salisbury, NC 28145-1330, Telephone: 800-210-9569,
Food Lion