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im sorry for your bad experience. when i used to live there i used to shop at the one near 32nd street and thomas... everyone there was so helpful and i loved that store. they always corrected anything that happened. i got locked out of my car once there because i had to some very late shopping done and was too rushed and forgot my key... ugh... but 2 people stayed there with me and helped me until a police officer came and unlocked my car's door. so if you ever are near that area that store is wonderful!! again i am sorry for your bad experience and i hope you find a better frys to shop at because frys does have some really good sales.
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