[Kayline]

I certainly understand how easy it is to get flustered and frustrated, especially with the children and husband in tow! However, if you know you are right, please don't give up so easily. With a little practice, you will learn to calmly and tactfully stand your ground

Next time, nicely ask the person who's giving you incorrect information to walk over to the posted policy (usually at the cust. svc. desk) with you and show you where they got their information "so that you can make sure you understand for the future." If the person giving you a hard time is not the store manager, nicely ask to speak to the store manager (not the customer service or "front end" manager; the store manager). If they are not available for some reason, get their name so that you can call them directly later. Unless it's the store manager who's being an arse, always give him/her the opportunity to correct the problem before going to corporate.

Also, all of your coupons not being scanned requires an immediate trip to cust. svc. Otherwise, how will you ever prove you had the coupons to begin with?

Hope you don't give up completely on HT because you'll be missing a lot of great deals. Good luck!!