[sar1]

I honestly don't think the managers are trying to be mean, but they've misinterpreted the policy and are certain they're right. No one likes being told they're wrong, especially after they've made sure all of their employees are following their policy. I've only had a few irritating experiences like this, so after I've asked CS in the store and gotten nowhere, I email Corporate when I get home. Even if I argued with the mgr in the store, sometimes I think they just give in to what you want to keep good relations, but that means you're going to have the same problem next time. Whenever I've contacted Corp, they have followed up with the store and I haven't hit the same problem twice. However, I emailed Corp on Sunday about the 20 coupon limit problem (should be 20 doubles, not 20 total) and haven't heard back yet.