I have had great success in going to Harris Teeter - Home and clicking on customer service. I have filed several complaints. Each time, someone has e-mailed within a day or two. They are very professional. extremely nice, and will do whatever is needed to remedy the sitaution. One week, they put a $3 credit on my card. At checkout, I was $3 less than expected, but hey that is always good news!
Even though you are angry about the situation (and rightfully so!), be very kind to customer service. They will try to correct the situation for you.
As a suggestion, take a copy of the corporate policy with you. If a cashier tells you that you can only use 2 coupons when it clearly says 3, smile, whip out the policy, show it to her and then stand there smiling. Say nothing else. I have done that twice this week. Both times, they called the manager. I showed the policy, acted like I knew exactly what I was talking about, and they did an over ride. I think the key is to act as though you know what you are talking about.....but in a calm and kind way. If the line is long behind you, they will want to get through the order to move things along. Many times, they will over ride just to speed things up.
I hope that you have a better experience next time. Remember, always look for the cashier who is smiling and cutting up with customers. They will be the one to let things ride.
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