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I'm sorry that you had a bad experience. My HTs are great, I never have trouble using coupons, and some of the managers are hot (LOL).
I have had problems at other stores (stupid walmart especially), and I did the same thing that you did. I just made them take every single thing off my order that they wouldn't let me use my coupons on, which totally ticked off the cashier, backed up the line, and my kids ran around and irritated her even more. Ha. If they aren't going to follow the rules, then they can deal with the voids and restocks. Don't be embarrassed, and don't worry about your kids... it's not your fault that some people are morons and don't understand their jobs.
If your coupons don't ring up, then you can always return the item(s) or ask the cashier for the coupons back or go to CS and see if they will give you $ back. Actually- I'm remembering now- at HT last week, I noticed that one of my coupons didn't ring up, so I just went to customer service, and the CS person gave me $2 cash- he was totally cool about it.
Contacting corporate is a good idea too, since they really do need to know that their people are acting like jerks and not applying corp. policies.
You could also start off your trip at the CS desk with the printed coupon policy, and ask them how their store applies corporate policies. That way you will know what to expect at the check out as you shop. Plus, what are they going to say? I'm sorry ma'am our store does not follow corporate policies?
Hope that helps! Good Luck!
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