[sar1]

Wow - I'm really sorry you had such a frustrating trip! I know that feeling can stick with you for a while.

What store were you shopping? Because I believe there was only one store - Suffolk, VA - doing triples last week. The rest were doing super doubles.

About using 2 or 3 coupons for like items... If you're not using an IP, you should be able to buy 3 like items and use 3 of the same coupon. If you are using an IP, they will only take 2 of the same IP per transaction. There have recently been a lot of misinterpretations about these rules by the cashiers and managers.

It's crazy that they would have tried to say it was a typo in the online policy. What I would do is contact corporate, explain how you feel they misinterpreted the policy about 2 vs 3 coupons. I'd also tell then that 3 of your coupons were not scanned but since you were having so much trouble already you didn't know how to explain it to customer service to get your refund. Make sure they know which store it is so they can contact the mgr and make sure they get straightened out on the policy.

I don't use self-checkout so I don't know how accurate they are about coupons. I try to look for a checkout that doesn't have the next lane open so that after they empty my cart, I can slide the cart w/DD in it around to my side and not be in anyone's way since the next lane is empty. That way I have her next to me and I can see the screen when they scan my coupons.