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I emailed Rite Aid last night because I kinda was stewing all day about my shopping trip yesterday. After seeing some of the clearance items posted I went to Rite Aid to pick up a few things. I had a few Reach Toothbrushes for the SCR, 2 Loreal for men with 1/1 q that were clearanced, some makeup on clearance etc. When I got to the register the store manager came over and began to ring me up. When it came to the coupons she informed that now I can buy one product, use one coupon and then that is it. She would do another transaction for me for each product. I was kinda peeved as there was only one register open and, of course, 6 people in line probably thinking I was an idiot. All the while she is explaining to me the policy had been changed just that morning in an email because it was 'coupon gaming' or some nonsense to use coupons on each item in your order. I just nodded my head at her because I was thinking o.k. that is pretty dumb. So, I do three orders for exactly the same amount each time. So I ask her about the coupon policy when there are sales such as BOGO 50% off or 2 for $, can we still use two coupons for those sales. Nope she said, one coupon, one item. If you buy two to get the sales price that is your coupon for the other one. So I said basically I have to pay full price if I can only buy one item with a coupon if it is one of those types of sales or I can take the Rite Aid sales price as the coupon. She said 'yes, you get it!'. No actually I don't. Then she says, Rite Aid is really cracking down on coupons and their fraudulent use. OK. So, I emailed them basically letting them know my little bit of money probably doesn't make a difference but their constant changing of policy without posting something somewhere is just not right. Not only did I inconvenience the other shoppers (and I did put some things to the side and have others go through and then did my last order) but it also was a hassle for me to to spend 45 minutes in their store. Now that I know this I will not even spend time looking at the ad nor will my little bit of change end up in Rite Aid's coffers. The last 3 trips to Rite Aid have been a hassle because each store has a different idea of what the policy means. I explained to the store manager that I really appreciate all her help, because she was nice but really didn't have to give me the full run down of gaming the system in front of other customers. I did feel like I did something wrong but I was only trying to shop frugally in Rite Aid, utilizing the clearance finds and a couple rebates but I didn't steal anything and I still walked out owing them 2.12 in three transactions.
Kelly
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