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This was from corporate or the dope at customer service? If it was CS, I'd contact corporate in writing and let them know what happened. I can't believe that they would support this attitude in today's economy. (OT - I sure miss Big Y and all those little coins!)
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Kristina Loving wife to my Seabee, Mostly-Crunchy-Mama to 3 babies 4 and under
(formulas are for scientists and ALL plastic should be labeled as not for babies!)
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