Manager's & Corporates RR response
I recently had issues about my RRs not printing after using a manf. Q so I called corporate and then emailed them with my questions. The person on the 800 # told me that they are no longer letting you use a manf. Q on an item that prints out an RR. So, I emailed corporate and said that I did not think that the person I spoke to was correct. A few days later the manager from my store called me and explained that we are not supposed to be getting RRs on items that we use manf. qs on because then the manufacturer is actually paying out twice. He said that if you get the RR then you are lucky, but sometimes it takes the computer people a little while to "catch up" on what's going on. He said that this directly came from corporate's policy.
So, basically he said don't count on getting an RR if you use a manf. Q, instead consider yourself lucky to get an RR. He said to make a choice about which one would save you more $.
So, I got the same store from corporate, the 800 people, and my store's manager.